Standards & Services

We are a non-profit housing association, regulated and audited by the Regulator for Social Housing (RSH). The Larch team is highly trained, and committed to providing an exemplary level of service to our residents and their families. We respond to any issues raised in a considerate and prompt manner, treating all personal information with the strictest confidence and working hard to achieve the best resolution possible.

We’re always striving to improve our service levels, and warmly welcome your views and comments. Click here to drop us a line.

Our aim is to respond to your issue within 7 days, as some issues are complex, a final resolution may not be possible within this timeframe.

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